Warranty Policy

1200-DAY WARRANTY

We value every customer and are committed to delivering exceptional service. All new wheelsets purchased through our official channel are covered by a comprehensive warranty program designed to give you peace of mind on every ride.

WARRANTY PERIOD BY COMPONENT

The warranty period begins on the date of delivery. Please note that the replacement of components does not reset or extend the original warranty duration.

  • RIM (Wheel Rim): 1,200 Days

  • HUB (Wheel Hub): 365 Days

  • OTHER ACCESSORIES (Spokes, Nipples, etc.): 180 Days

WARRANTY POLICY

This warranty applies exclusively to new wheelsets purchased directly from our official AliExpress store.

  • Original Purchaser Only: This warranty is strictly valid for the original buyer and is non-transferable to subsequent owners.

  • Authorized Channels: Products purchased through unauthorized third-party channels or second-hand markets are not covered.

  • Discontinued Products: In the event that a covered component (rim, hub, or spoke) is discontinued, we will provide a free upgrade to the latest equivalent model.

  • Shipping & Taxes: For confirmed manufacturing or material defects, we will cover the round-trip shipping costs. Customers are responsible for shipping fees related to externally induced damage.

THE WARRANTY COVERS

We stand behind the quality of our craftsmanship. This warranty covers the core structural components of your wheelset, including:

  • Wheels & Rims

  • Hubs

  • Spokes & Nipples

OFFER REPLACEMENT: If any of the covered components fail due to defects in materials or workmanship within their respective warranty periods, we will provide a free replacement service.

THE LIMITED WARRANTY

Important Notice: This limited warranty only covers issues caused by non-external factors during the specified warranty period.

EXCLUSIONS: The warranty does not cover damage or failure resulting from:

  • Wear and Tear: Wearable components such as bearings, valve stems, quick-release levers, thru-axles, and brake pads.

  • Improper Use & Maintenance: Incorrect assembly, lack of proper maintenance, or the installation of non-OEM compatible parts, accessories, or tires.

  • External Factors: Damage caused by crashes, impacts, misuse, accidental drops, or heat exposure (such as proximity to vehicle exhaust systems).

  • Operational Limits: Exceeding the maximum load limit specified for the wheelset, exceeding the maximum tire pressure guidelines, or riding in unsuitable terrain conditions.

  • Mismatched Equipment: The use of non-eMTB wheelsets on electric mountain bikes, or the unauthorized use of straight-pull spokes.

  • Environmental Damage: Exposure to harsh environments or corrosive chemical cleaners.

HOW TO SUBMIT A CLAIM

If you experience an issue that is covered under our warranty policy, please follow these steps:

  1. Prepare a clear photo or video showing the affected area and the overall condition of the wheelset.

  2. Submit your request along with your order details to our service email: Tomy.10PLUS@hotmail.com (or contact our customer service team directly through our AliExpress store).

  3. Our team will review your claim and contact you with instructions. Approved repairs or replacements can be performed at our authorized service centers or headquarters; specific location details will be provided upon claim validation.